1. Who we are and what these terms cover
Milan Airport Transfer is a trademark used under licence by Elevelon S.r.l. (sole shareholder), Via Mineo, 33 — 95125 Catania (CT), Italy, VAT no., tax code and Catania Companies Register no. 06169490874, REA CT-473902, share capital € 2,500.00 fully paid, certified e-mail (PEC) elevelon@pec.it ("MAT", "we").
MAT runs this website and collects bookings in the name and on behalf of the licensed NCC carriers that perform the services (the "Carrier"). The contract of carriage is concluded between the customer and the Carrier assigned to the booking: MAT acts as an intermediary and does not perform the transport. The Carrier is a professional trader, and the protections of the Italian Consumer Code apply to the contract. The Carrier's details (business name, VAT number and NCC licence) are provided to the customer on request, at any time.
The price is collected by Elevelon S.r.l. in the name and on behalf of the Carrier. The tax document for the transport is issued by the Carrier.
2. Scope of Service
The Chauffeur Driven Car Hire (NCC) service consists of private passenger transportation using fully licensed vehicles and professional drivers, according to the itinerary, duration, and conditions agreed at the time of booking.
3. Pricing and Payments
Clients will receive a detailed quotation prior to confirmation.
Prices include the base fare, applicable surcharges (night service, holidays, waiting time, extra mileage, tolls, parking) and VAT where applicable.
Payment must be made according to the agreed method.
For long-distance, event-based, or multi-day services, a non-refundable deposit may be required.
4. Cancellations and No-Show
Cancellations made less than 24 hours before the scheduled service time will result in a 100% charge.
Failure to appear at the pickup location at the scheduled time (no-show) will result in full charge without refund.
5. Waiting Time and Overage
Included waiting time varies depending on the service type.
Any excess waiting time, service extension, route change, or additional stop may result in extra charges, calculated in increments and communicated to the client during or after the service.
6. Child Safety Seats
Clients are responsible for informing the company of traveling minors and requesting appropriate child restraint systems when required by law.
Failure to comply with safety regulations may result in refusal of service without refund.
7. Drugs, Alcohol, and Conduct
The possession or use of illegal drugs is strictly prohibited.
Any dangerous, disruptive, aggressive, or inappropriate behavior will not be tolerated.
In such cases, the service may be terminated immediately without refund, and authorities may be contacted if necessary.
8. Cleaning and Vehicle Damage
All vehicles are delivered clean and sanitized prior to each service.
Extraordinary cleaning or repair costs caused by the client or passengers (including excessive dirt, liquids, vomiting, smoking, or damage to the vehicle) will be charged based on photographic evidence and official repair estimates.
9. Lost Items
The company is not responsible for personal belongings left in the vehicle.
Found items will be stored temporarily when possible.
Return or shipping of items will be at the client's expense.
10. Limitation of Liability
The company shall not be held liable for:
- delays due to traffic, accidents, or external events
- missed flights or connections
- indirect or consequential damages
- events beyond the company's direct control
11. Force Majeure
No liability shall arise from events beyond the company's control, including but not limited to strikes, extreme weather conditions, accidents, road closures, or actions by public authorities.
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by Italian law.
Any dispute shall fall under the exclusive jurisdiction of the courts of the company's registered office in Italy.
13. Language and Interpretation
In the event of translation, the Italian version shall prevail for all legal purposes.
14. Acceptance of Terms
By booking the service through any channel, the client confirms full acceptance of these Terms and Conditions.
15. Privacy
Personal data is processed in compliance with EU Regulation 2016/679 (GDPR) and applicable data protection laws.
