Private transfers in Milan — Frequently Asked Questions
Everything you need to know before booking your transfer from Malpensa, Linate or Bergamo.
General questions
- Is the price always fixed?
- Yes for standard routes, the price is fixed and guaranteed. For custom or multi-stop routes we send a tailored quote.
- How far in advance should I book?
- Last-minute is fine: we take bookings up to a few hours before pickup, with an urgent-handling surcharge always shown in the quote before you confirm. For peak season or large groups we still recommend 24–48 hours.
- Can I book multiple stops?
- Yes, select multi-route mode in the booking form and add all intermediate stops.
- Can I cancel my booking?
- Yes, cancellation is free up to 24 hours before departure. After that, penalties may apply.
- How does flight monitoring work?
- We track your flight in real time. If it lands early or late, the driver adjusts automatically.
- Will the driver wait for me at arrivals?
- Yes, your driver will be waiting at the arrivals hall with a name board. Waiting time is included up to 60 minutes after landing.
- Where will the driver meet me at Malpensa, Linate or Bergamo?
- In the arrivals hall of your terminal, just past the exit doors after baggage reclaim, holding a board with your surname. Malpensa has two terminals some distance apart, linked by a free shuttle: Terminal 2 is easyJet's, every other airline uses Terminal 1, and your driver waits at the one your flight lands at. Linate and Bergamo Orio al Serio each have a single terminal.
- What happens if my flight is delayed or cancelled?
- We monitor every flight in real time. If your flight is delayed, the driver adjusts automatically at no extra charge. If cancelled, contact us and we'll reschedule or refund you free of charge.
- Is the service available for early morning or late night flights?
- Yes, the service operates 24 hours a day, 7 days a week — including public holidays, early departures and late-night arrivals. Services starting at night or on a public holiday carry a surcharge, already included in the price you see before confirming.
Booking & payment
- What payment methods do you accept?
- Payment is made online by card when you book (Visa, Mastercard, American Express via Stripe), with instant confirmation. We do not accept cash on board. Payment is collected by Elevelon S.r.l. in the name and on behalf of the licensed NCC carrier that performs the service. The tax document for the transport is issued by the carrier.
- Do I get a confirmation after booking?
- Yes, our team checks availability and sends you a full confirmation within 1 hour.
- Can I change the date or time?
- Yes, contact us via WhatsApp or email at least 6 hours before and we'll reschedule at no extra cost.
The service
- What types of vehicles do you use?
- Premium fleet: Standard Sedan, Mercedes E-Class, S-Class, V-Class, Minibus up to 8 passengers and Bus up to 50 pax.
- Do your drivers speak English?
- Yes, at no extra cost: an English-speaking driver is included in every service, on every route.
- Do you provide child seats?
- Yes, on request. Tell us how many you need in the booking form: any charge is shown in the summary before you pay.
- Can I bring pets?
- Yes, pets are welcome on board. Please indicate this when booking.
- How much luggage can I bring?
- Each vehicle has generous boot space. A sedan fits 2-3 large suitcases, a V-Class up to 6-8 bags. Mention your exact luggage count when booking and we'll assign the right vehicle.
- Can the driver help with my luggage?
- Absolutely. Your chauffeur will meet you at arrivals, help carry your bags to the vehicle and load everything for you.